About

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If you are a business owner who is feeling overwhelmed by the day-to-day operational tasks that are non-income generating, tedious, and time consuming, then you have reached the right place!

Virtual Assistance Genie performs clerical, administrative, and creative functions that will enable your company to maintain a competitive edge because you will have more time to focus on income-generating tasks. From web content development, to social media marketing, to virtual assistance where we offer design services and public relations support, just to name a few, Virtual Assistance Genie offers the solutions you need to make your business stand out from the crowd!

Gwendolen McCloud is the owner of Virtual Assistance Genie. She has over 16 years of experience serving in an administrative support capacity, welcomes new and creative challenges, and possesses talents for teamwork, artistic design, and critical thinking. In addition, she is also skilled in social media marketing and search engine optimization and enjoys the burgeoning popularity of both as it relates to small businesses incorporating them into their overall plan for success. Her understanding of various research methodologies may also prove valuable to the execution of assigned projects and enhance her overall contribution to your company’s team. Gwendolen welcomes both short-term and long-term contractual projects and will work hard to ensure all assignments are completed in an efficient and effective manner that meets her rigorous standards of excellence.

As it pertains to a brief synopsis of the functions she performed as an administrative support specialist, project assistance was provided in – but not limited to – the following capacities: 1) proofreading, composing, editing, and developing materials for inclusion in all major publications produced by the respective department in which she worked; 2) performing data analysis, gathering, and summation using various computer tools/software and databases, including but not limited to: Microsoft Office 2007 (Word, PowerPoint, Excel) Crystal Reports, and BANNER; 3) assisting with the design, development, and supervision of production of institutional banners, bookmarks, lapel pins, and promotion-related merchandise; and, 4) assisting in the establishment and maintenance of records and databases, both print and electronic. During this time, she was also responsible for arranging business travel, maintaining her supervisor’s calendar, preparing travel reports, managing the office’s library system, composing general office communiqués, and scheduling appointments, all while ensuring the effective operation of the customer service aspect of the office in which she worked.

A comprehensive breakdown of Ms. McCloud’s professional skill set is detailed on the Services page of this website.

Formal Education

Smith College – Northampton, MA || B.A. – Government (1992)

Professional Development – Continuing Education

Web Design (certificate) – October 6, 2009 – December 17, 2009 – received instruction in the following: HTML, Dreamweaver, and Photoshop CS2 for the Web. Length of course: 9 weeks / 54 Hours of Instruction

Paralegal Studies (certificate) – February 10, 2003 – April 3, 2003 received instruction in the following: assisting trial attorneys; interviewing witnesses; investigating complex fact patterns; researching the law; and assisting in preparing cases for courtroom litigation. Length of course: 7 weeks / 84 Hours of Instruction

Private Investigation (certificate) – September 11, 2002 – November 18, 2002 – received instruction in the following: computer and courthouse searches; interviewing suspects and witnesses; conducting crime scene searches; police photography; etc. Length of course: 10 weeks / 80 Hours of Instruction

Computer Skills

Microsoft Office 2007 Professional Suite (Word, PowerPoint, Excel, Publisher, Outlook), Corel Draw (Versions 8, 9, and 11); GIMP (photo editing); Inkscape; Windows Movie Maker; Google Analytics; Evernote; Pretzi; Anymeeting; Google Drive; Google Calendar; Gickr; Pixlr; Issuu; wpm – (65).

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